1. Who We Are
Convertec Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered address is 71-75 Shelton Street, London, WC2H 9JQ. We are the data controller for your personal data.
2. What Data We Collect
- Contact details — name, email address, phone number, company name when you fill in a form or contact us.
- Usage data — pages visited, time on site, referral source, device type, IP address (anonymised where possible).
- Cookie data — see our Cookie Policy.
3. How We Use Your Data
- To respond to enquiries and provide our services.
- To send marketing communications (only with your consent; you can opt out at any time).
- To improve our website and services through anonymised analytics.
- To comply with legal obligations.
4. Legal Basis
We process your data on the basis of: (a) your consent, (b) contractual necessity, (c) legitimate interest in improving our services, and (d) legal compliance.
5. Data Sharing
We do not sell your data. We may share data with trusted processors (hosting, analytics, email delivery) who act on our instructions. All processors are bound by data processing agreements.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described above, or as required by law. Contact data is typically retained for 24 months after your last interaction.
7. Your Rights
Under UK GDPR you have the right to: access your data, rectify inaccuracies, request erasure, restrict processing, data portability, and object to processing. To exercise any right, email privacy@convertec.cloud.
8. Contact
For privacy-related queries, contact us at privacy@convertec.cloud or write to our registered address. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).