Performance & Uptime
Speed, reliability, and accountability are not aspirations — they are contractual commitments. Our SLA backs every engagement with measurable standards.
98%
Client retention rate
<24h
Average response time
3.2x
Average ROAS
47%
Average CPA reduction
CDN-backed delivery, edge caching, and optimised builds keep client dashboards and reporting tools loading in under two seconds worldwide.
Redundant infrastructure with automated failover and 24/7 monitoring ensures your data and campaigns are always accessible when you need them.
A live status page, proactive incident notifications, and full uptime history. Nothing hidden, nothing glossed over.
Platform uptime
Measured monthly against the client portal, reporting dashboards, and campaign management APIs.
99.9%
Support response
Business-hours first response on all standard support tickets and client requests.
< 4 hours
Critical incidents
Acknowledgement and initial triage for P1 issues, around the clock, seven days a week.
< 30 minutes
Scheduled maintenance
All planned maintenance windows are scheduled outside business hours with 48 hours advance notice.
Off-peak only
Full SLA terms are included in every client agreement. Contact us for a copy or to discuss enterprise-grade requirements.
Our team is happy to walk enterprise buyers through our infrastructure, security posture, and uptime guarantees.